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Services

Services Overview Consulting Education Support

Support

Get technical support that's second to none.

At Neolane, we pay as much attention to technical support as we do to product development - and it shows. We'll work with you to solve problems, share best practices and collaborate to keep your marketing solutions running smooth.

Our technical support personnel are highly qualified experts who can answer any questions you may have and help you with any issue you encounter.

We utilize technical support tickets to provide you with quality service over time. We also maintain a Knowledge Base to speed up problem resolution.

Neolane offers a wide range of technical support options to meet your needs, including:

• Corrective maintenance, minor updates and major upgrades
• Multi-lingual telephone hotline
• Office hours seven days a week
• Technical and functional assistance to both run and administer the application
• On-site or remote assistance
• Real-time application monitoring

For further information concerning our technical support and maintenance services, click here.