September 15, 2009


Newton, MA
September 15, 2009

Neolane and Quaero, a CSG Solution, to Present Webinar on New Rules for Marketing in a Cross-Channel World

Marketers Will Learn the Essentials for Utilizing Data from Across Multiple Channels to Increase Customer Retention, Drive New Customer Acquisition and Improve Marketing Efficiency

Enterprise marketing software provider Neolane, Inc. today announced details of an upcoming webinar with Quaero, a CSG Systems (NASDAQ: CSGS) solution and leading marketing services provider, titled, "When the Four Ps of Marketing Aren't Enough: New Rules for a Cross-Channel World."Corp_Logo_Neolane_Qauero

On September 22, attendees will learn how to better leverage data across channels – including online, offline, outbound and inbound – in order to increase customer retention, drive new customer acquisition, and improve marketing efficiency. The first 25 registrants who also attend the webinar will receive a copy of the popular book, "High Performance Marketing," by Quaero Founder Naras Eechambadi.

  • Who:
    • Joe Kelly, executive director, marketing automation, Quaero, a CSG Solution
    • Kristin Hambelton, senior director of marketing, Neolane, Inc.
  • What:
    • Marketing has traditionally focused on the Four Ps - Pricing, Product, Promotion and Place. However, this webinar will explain why in today's demanding business environment marketers must focus on a new set of letters – the O and I of marketing - Online, Offline, Outbound and Inbound. These letters represent the channels that marketers need to incorporate into their mix while understanding the new challenges for coordination, management and measurement.
      Webinar attendees will learn:

      • How to build an infrastructure to capture online behavioral data and integrate it with other system data to drive effective cross-channel campaigns;
      • Tactics and strategies to leverage online data for offline analytics to increase messaging relevance;
      • How to measure end outcomes and performance of marketing programs across all of the channels; and,
      • Real-world quantifiable benefits that are made possible when moving to a true cross-channel marketing approach.
  • When:
    • Tuesday, September 22 at 1 p.m. EDT
  • Where: