This document is intended to raise awareness and to commit users of Neolane solutions to adopting a policy of acceptable use and code of conduct when using Neolane solutions to communicate with third parties.
The user shall abide by the terms of this document when using Neolane solutions Neolane has no tolerance for the sending of spam and unsolicited mail.
Any report of a customer using a Neolane solution for spam will be immediately investigated, and appropriate actions will be taken to correct the situation. If you've received unsolicited mail from one of our users, please notify us immediately at firstname.lastname@example.org.
Article 1 – Information and data collection
The customer shall only collect, store and process information and/or data obtained legally and in application of the codes of conduct and relevant legislation in force in the jurisdictions in which the Neolane solutions are used.
Article 2 – Privacy and right of access
The user shall ensure third parties the right to access, amend, correct and/or delete personal data concerning them.
Article 3 – Opt out
The user shall provide recipients with the means to unsubscribe and therefore no longer receive communications. In the case of an email message, an opt-out link should always be included in the body of the message.
Article 4 – Sending messages
The user shall refrain from sending unsolicited messages and shall abide by the codes of conduct in the countries and jurisdictions in which the Neolane solutions are used. Consequently, before sending a commercial message, the customer shall ensure that affirmative consent has been given to do so (as defined by the CAN SPAM Act) or consent has been obtained within the context of an existing customer relationship (European E-Commerce Directive).
Article 5 – E-mail messages
The customer shall populate the "From" and "Subject" fields of the message with true, accurate and unambiguous information. Moreover, the message may not contain information construed to be sexual, defamatory, libellous, hate speech, or racist. Furthermore, messages must adhere to the codes of conduct in practice in the jurisdictions in which the Neolane solutions are used.
Article 6 – Message authentication
The customer shall use reliable authentication techniques for the domain names used to send email messages. These techniques (SPF/senderID, DK/DKIM) provide effective protection against illegal practices (spam and phishing).
Neolane reserves the right to extend, amend or suspend all or part of the above conditions. Even if the changes made to this document may be communicated from time to time to our customers and partners, nevertheless, users of the Neolane solution shall regularly check the Neolane web site at www.neolane.com for updates to this policy.