Product Support

A successful implementation is only one component of your relationship with Neolane. We are here to help you resolve product issues, better understand product functionality, and collaborate to keep your marketing solutions running well.

Technical Support

Neolane offers a range of support plans to meet the specific needs of our customers, with coverage ranging from standard business hours to around-the-clock support.  The core support team is locally based in the Neolane USA headquarters.  However, we can draw from resources in our international offices to provide comprehensive, worldwide support.

Customers have access to an Online Resource Center where they can submit support and track tickets; download product updates and fixes; and access product documentation, FAQs, and tutorials.

Customer Success Management

Neolane customers are assigned a Customer Success Manager (CSM), a single point of contact responsible for managing the overall relationship and Neolane experience.  In addition to periodic check-ins, CSMs offer guidance on best practices, helping to ensure the long-term adoption and business value of the Neolane platform.

Ongoing Training & Consulting

Neolane offers ongoing training and consulting services to help customers maximize their Neolane investment.

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